Privacy Policy

Copperleaf ("we", "us", "our") is committed to handling the personal information of our clients, prospective tenants, and website visitors with care and transparency. This policy describes what data we collect, how we use it, and the rights available to you under applicable data protection law.

Our services are provided from Chiang Mai, Thailand. Thai personal data law — including the Personal Data Protection Act B.E. 2562 (PDPA) — applies to our operations. Where relevant, we also respect the expectations of international clients whose home jurisdiction may include GDPR or similar frameworks.

1. Data We Collect

We collect personal information only when it is necessary to provide our services or operate our website. This includes:

• Name, email address, and phone number submitted via our contact form
• Preferences and requirements shared during consultation conversations
• Correspondence records (email exchanges, notes from calls)
• Technical data collected automatically when you visit our website (IP address, browser type, pages visited, cookies — see our Cookie Policy for detail)

We do not collect financial data, passport or identification numbers, or sensitive personal categories without explicit consent and a specific service reason.

2. How We Use Your Data

Information you provide is used to respond to enquiries, carry out consultations, arrange property viewings, manage lease support, and coordinate caretaking services. Specifically:

• To communicate with you about your enquiry or active service arrangement
• To match your described preferences with available properties
• To coordinate with landlords or contractors on your behalf (using only the information relevant to that coordination)
• To send service updates, caretaking reports, or follow-up correspondence you have requested
• To improve our website based on aggregated, anonymised usage data

We do not use your personal information for automated decision-making or profiling.

3. Legal Basis for Processing

We process your data on the following legal grounds: (a) your consent, given when you submit an enquiry form; (b) the performance of a service contract you have entered into with us; and (c) our legitimate interest in maintaining service quality and responding to inbound correspondence. You may withdraw consent at any time by contacting us.

4. Data Retention

Enquiry data from prospective clients who do not proceed to a service is retained for six months from the last communication, then deleted. Data relating to active or past service arrangements is retained for three years after the end of the engagement, in accordance with standard Thai commercial record-keeping expectations. Technical website logs are retained for 90 days.

5. Data Sharing

We do not sell or rent personal data to any third party. We share information only in the following limited circumstances:

• With landlords or property contacts, but only the information strictly necessary to arrange a viewing or discuss a tenancy — and only with your knowledge
• With maintenance or cleaning contractors during a caretaking engagement, limited to property address and relevant scheduling details
• With analytics services (such as Google Analytics) that collect aggregated, anonymised website usage data
• Where required by Thai law or a lawful order from a competent authority

6. Data Protection Measures

Client correspondence is stored in access-controlled systems. We use HTTPS on all web communications. Internal access to client files is limited to team members with a direct role in your service arrangement. We review our data handling practices regularly and take reasonable technical and organisational steps to guard against unauthorised access or disclosure.

7. Cookies

Our website uses cookies to support basic functionality and to understand how the site is being used. You can read the full details in our Cookie Policy. You can manage your cookie preferences at any time via the settings on that page.

8. Your Rights

You have the right to access the personal data we hold about you, to request corrections, to request deletion where there is no ongoing legal or service reason to retain it, and to withdraw consent at any time. International clients may have additional rights under their home jurisdiction's data protection law. To exercise any of these rights, contact us at:

Email: privacy@copperleses
Address: 97 Hang Dong Road, Tambon Hang Dong, Chiang Mai 50230, Thailand

We will respond to requests within 30 days. If you believe we have handled your data incorrectly, you may also lodge a complaint with Thailand's Personal Data Protection Committee.

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently before submitting personal information.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently received data from someone under 18, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of our website after a policy update constitutes acceptance of the revised terms.

12. Contact

For any privacy-related questions, please write to us at privacy@copperleses or by post to the address above.